Help Desk Support
We understand running a business often calls for extensive IT Support. Without it, it’s hard to survive in this technical business world. Luckily, our in-house experts can troubleshoot nearly any IT problem. They are equipped with the knowledge and ability to successfully provide you with in-depth and professional answers to the most complex problems. We promise to listen to your problem and deliver you a solution to solve it.
We understand that sometimes the workflow is hectic and you need answers right away. Our IT Help Desk can provide you with quick and timely answers to your problems over the phone so you can get right back to working—without the added hang-ups complex problems can create.
When you call into our help desk, we will assist you in finding a resolution to your problem using our basic problem solving plan.
Explain the problem
You will be asked to explain the problem you’re experiencing in as much details as possible. This helps the IT support personnel determine the problem quickly and efficiently.
Reproduce the error
If applicable to the specific problem, our IT personnel will try to reproduce the error with the information you provide. If the location is inaccessible, we’ll ask the user to reproduce the problem to see if it’s an isolated issue.
Identify the problem
Using the information gathered from steps one and two, our IT experts will establish the cause of the problem.
Collect technical information
We’ll gather as many details about the user’s environment as possible to determine possible solutions.
Establish the solution
Our IT experts will review the information gathered and establish an educated solution to the problem identified.
Fixing the problem
We will work with the user to fix the problem identified. If several solutions are determined, we will work with the user until the original problem is fixed.
Test and retest
To make sure the problem is resolved, a series of testing will need to be made between IT and the user. Everything must be extensively tested to ensure everything is working correctly.
Documenting the problem
Our IT experts will keep a record of the user and the problems encountered and fixed with Prosite. These records help us solve other problems that may occur as well as if the same problem happens again.
