Case Study
ProBusinessTools® is a web-based scheduling and work order management software that is now used by 240 clients, 7,000 technicians and 140,000 appointments monthly.
Jason Warren, CEO of Prosite Business Solutions and founder of ProBusinessTools® software, said before ProBusinessTools® was developed, there was a need for a scheduling solution.
Call center personnel needed to have the ability to schedule a customer quickly without having to take the time to manually lookup technician details and current schedules. Additionally, Warren said companies needed a software solution that would provide quality dispatching and scheduling of field service technicians taking into account distances between appointments, technician skill levels and coverage areas. Furthermore, Warren said there were no SaaS (Software as a Service) solutions in the industry with a per user price model making it affordable to small and midsize companies.
As a solution, Prosite developed ProBusinessTools® to address the needs of service companies. “We noticed that service companies of all sizes and across many different industries didn’t have the tools to offer customers a satisfactory installation and/or service experience” said Warren. Today, ProBusinessTools® offers scheduling, work order and inventory management, accounting, dispatching and reporting to its clients. Warren believes his software excels above its competition with its point-of-sale scheduling which allows non-service employees the power to schedule, seamless integration between multiple companies using ProBusinessTools®, and its web-based, quick setup, ease of use and dedicated support team.
There were several hurdles the ProBusinessTools® developers had to overcome when developing the software. One hurdle was working with several non-technical service companies to identify the needs of an enterprise software. The Prosite project managers and developers were able to communicate on a very basic level to these non-technical companies in order to develop exactly what was asked for and needed. Since no company uses the software exactly the same, another hurdle was developing ProBusinessTools® to be compatible and customizable with hundreds of preferences for each company. The last hurdle was allowing companies to pass data between themselves and other companies using ProBusinessTools®. Several companies currently using ProBusinessTools® pass work orders and calendar information between clients and subcontractors so information is visible by both users.
ProBusinessTools® has exceeded expectations since its beginning. The software was developed with a goal of 1,000 users. This goal was met in 2002. Five years later ProBusinessTools® hosts more than 25,000 users.
